:root{--bg:#f5f6f8;--surface:#ffffff;--surface-2:#fafbfc;--border:#e3e6eb;--text:#15181d;--muted:#6b7280;--accent:#0f3d5c;--accent-text:#ffffff;--danger:#b42318;--ok:#067647;--warn:#b54708;--radius:10px;--shadow:0 1px 2px rgba(16,24,40,0.05),0 1px 3px rgba(16,24,40,0.08)}*{box-sizing:border-box}body,html{margin:0;padding:0;background:var(--bg);color:var(--text);font-family:ui-sans-serif,system-ui,-apple-system,Segoe UI,Roboto,sans-serif;font-size:15px;line-height:1.5;-webkit-font-smoothing:antialiased}a{color:inherit;text-decoration:none}h1,h2,h3{margin:0;font-weight:650;letter-spacing:-.01em}h1{font-size:22px}h2{font-size:17px}h3{font-size:15px}button{font:inherit;cursor:pointer;border-radius:8px;border:1px solid var(--border);background:var(--surface);color:var(--text);padding:8px 14px;transition:background .12s,border-color .12s}button:hover:not(:disabled){background:#eef0f4}button:disabled{opacity:.5;cursor:not-allowed}button.primary{background:var(--accent);color:var(--accent-text);border-color:var(--accent)}button.primary:hover:not(:disabled){background:#0c3049}button.danger{color:var(--danger);border-color:#f2c8c4;background:#fffafa}button.sm{padding:5px 10px;font-size:13px}input,select,textarea{font:inherit;width:100%;padding:9px 11px;border:1px solid var(--border);border-radius:8px;background:var(--surface);color:var(--text)}input:focus,select:focus,textarea:focus{outline:2px solid rgba(15,61,92,.2);outline-offset:0;border-color:var(--accent)}label{display:block;font-size:13px;font-weight:600;margin-bottom:5px;color:#374151}.card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow)}.pad{padding:16px}.muted{color:var(--muted)}.small{font-size:13px}.tiny{font-size:12px}.mono{font-family:ui-monospace,SF Mono,Menlo,Consolas,monospace}.row{gap:10px}.row,.spread{display:flex;align-items:center}.spread{justify-content:space-between;gap:12px}.stack{display:flex;flex-direction:column;gap:14px}.wrap{flex-wrap:wrap}.badge{display:inline-block;font-size:11.5px;font-weight:600;padding:2px 8px;border-radius:999px;border:1px solid transparent;white-space:nowrap}.badge.new_enquiry{background:#eff6ff;color:#1d4ed8;border-color:#bfdbfe}.badge.contacted{background:#fefce8;color:#a16207;border-color:#fde68a}.badge.appointment_booked{background:#f0f9ff;color:#026aa2;border-color:#b9e6fe}.badge.attended{background:#ecfdf3;color:var(--ok);border-color:#abefc6}.badge.no_show{background:#fff6ed;color:var(--warn);border-color:#fdd7ab}.badge.lost{background:#fef3f2;color:var(--danger);border-color:#fecdca}.badge.new{background:#f4f3ff;color:#5925dc;border-color:#d9d6fe}.badge.returning{background:#f2f4f7;color:#475467;border-color:#e4e7ec}.badge.missed{background:#fef3f2;color:var(--danger);border-color:#fecdca}.badge.answered{background:#ecfdf3;color:var(--ok);border-color:#abefc6}.badge.urgent{background:#fef3f2;color:var(--danger);border-color:#fecdca}.badge.soon{background:#fff6ed;color:var(--warn);border-color:#fdd7ab}.badge.routine{background:#f2f4f7;color:#475467;border-color:#e4e7ec}.shell{min-height:100vh;display:flex;flex-direction:column}.topbar{background:var(--surface);border-bottom:1px solid var(--border);padding:0 20px;display:flex;align-items:center;gap:22px;height:56px;position:-webkit-sticky;position:sticky;top:0;z-index:20}.brand{font-weight:700;letter-spacing:-.02em;color:var(--accent)}.nav{display:flex;gap:4px}.nav a{padding:6px 12px;border-radius:7px;font-size:14px;font-weight:500;color:var(--muted)}.nav a:hover{background:#eef0f4;color:var(--text)}.nav a.active{background:var(--accent);color:var(--accent-text)}.content{flex:1 1;padding:18px 20px;width:100%}.content.narrow{max-width:1200px;margin:0 auto}.board{display:grid;grid-template-columns:repeat(6,minmax(0,1fr));grid-gap:12px;gap:12px;align-items:stretch;padding-bottom:8px;min-height:calc(100vh - 150px)}@media (max-width:1200px){.board{grid-template-columns:repeat(6,minmax(240px,1fr));overflow-x:auto}}@media (max-width:900px){.content{padding:14px}.topbar{gap:12px;padding:0 14px}.topbar .brand{font-size:14px}.nav a{padding:6px 9px;font-size:13px}h1{font-size:19px}.detail-grid{grid-template-columns:minmax(0,1fr)!important}}@media (max-width:640px){body,html{font-size:14px}.content{padding:10px}.topbar{height:auto;min-height:52px;flex-wrap:wrap;padding:8px 12px;gap:8px}.nav{order:3;width:100%;overflow-x:auto;padding-bottom:2px}.nav a{white-space:nowrap}.board{grid-template-columns:repeat(6,84vw);overflow-x:auto;scroll-snap-type:x mandatory;min-height:0}.column{scroll-snap-align:start}.column-cards{overflow-y:visible}.table-wrap{overflow-x:auto}table{min-width:560px}.dialog{width:100%!important;max-height:100vh!important;border-radius:0}.stat-value{font-size:21px}.grid{grid-template-columns:repeat(auto-fit,minmax(140px,1fr))}}@media (min-width:1800px){.content.narrow{max-width:1500px}}.column{background:#eceef2;border-radius:var(--radius);padding:10px;transition:background .12s,outline-color .12s;outline:2px dashed transparent;min-height:0}.column,.column-cards{display:flex;flex-direction:column;gap:9px}.column-cards{overflow-y:auto;flex:1 1;min-height:60px;margin:0 -4px;padding:0 4px}.column.drop-target{background:#dfe7ee;outline-color:var(--accent)}.column-head{display:flex;align-items:center;justify-content:space-between;padding:2px 4px 0}.column-title{font-size:13px;font-weight:700;letter-spacing:.01em}.column-count{font-size:12px;font-weight:600;color:var(--muted);border-radius:999px;padding:1px 8px}.column-count,.lead-card{background:var(--surface)}.lead-card{border:1px solid var(--border);border-radius:8px;padding:11px;box-shadow:var(--shadow);cursor:-webkit-grab;cursor:grab;display:flex;flex-direction:column;gap:7px}.lead-card:active{cursor:-webkit-grabbing;cursor:grabbing}.lead-card.dragging{opacity:.4}.lead-card:hover{border-color:#c9d0da}.lead-phone{font-weight:650;font-size:14px;letter-spacing:-.01em}.lead-summary{font-size:12.5px;color:var(--muted);display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}table{width:100%;border-collapse:collapse}th{text-align:left;font-size:12px;text-transform:uppercase;letter-spacing:.04em;color:var(--muted);font-weight:600;padding:10px 14px;border-bottom:1px solid var(--border)}td{padding:12px 14px;border-bottom:1px solid #eef0f3}tbody tr:last-child td{border-bottom:none}tbody tr.clickable:hover{background:var(--surface-2);cursor:pointer}.error{background:#fef3f2;border:1px solid #fecdca;color:var(--danger);border-radius:8px}.error,.notice{padding:10px 12px;font-size:14px}.notice{background:#fffaeb;border:1px solid #fedf89;color:#b54708;border-radius:8px}.stat{display:flex;flex-direction:column;gap:2px}.stat-value{font-size:26px;font-weight:680;letter-spacing:-.02em}.stat-label{font-size:12.5px;color:var(--muted)}.grid{display:grid;grid-gap:12px;gap:12px;grid-template-columns:repeat(auto-fit,minmax(170px,1fr))}.transcript{white-space:pre-wrap;font-size:14px;line-height:1.65;max-height:380px;overflow-y:auto;background:var(--surface-2);border:1px solid var(--border);border-radius:8px;padding:12px}audio{width:100%}.center-screen{min-height:100vh;display:grid;place-items:center;padding:20px}.chip{display:inline-block;font-size:12px;padding:2px 8px;border-radius:6px;background:var(--chip-bg,#f1f5f9);color:var(--chip-fg,#334155);border:1px solid var(--chip-border,#e2e8f0);white-space:nowrap}.chip.muted{background:transparent;color:var(--muted)}